We route inbound messages by intent, not through a contact form that disappears into a CRM. Each inbox goes to a specific team. Every message gets a human response — from the team that can actually do something about it.
If what you want falls cleanly into one of these, the specific inbox is the fastest path. If it doesn't, send to hi@saptiva.com and we'll route it.
No auto-responder beyond "we got it." No multi-week silence. No bounce to a contact form. We operate small and directly — the cost of keeping inboxes staffed and honest is lower than the cost of inbound that goes unanswered.
The response times above are our operating commitments, not aspirational targets. If you have sent something and not heard back, send it again — mail does occasionally get lost, and we would rather be pinged twice than miss a message that mattered.
The one category we deliberately do not maintain a public inbox for: investor inquiries. Existing investors have direct contact with the founders. For prospective investors, the introduction path is through the existing cap table.
Engineering, product, design, revenue, and operations are headquartered in CDMX. Most hires are hybrid from here, with significant in-person time expected. This is where Saptiva AI is built.
Forward Deployed Engineers ship inside customer teams across Mexico, Central America, Colombia, Chile, and Brazil. The platform is deployed everywhere our customers are. Mexico City is the base. The map is wider.