We route inbound messages by intent, not through a contact form that disappears into a CRM. Each inbox goes to a specific team. Every message gets a human response, from the team that can actually do something about it.
If what you want falls cleanly into one of these, the specific inbox is the fastest path. If it doesn't, send to hi@saptiva.com and we'll route it.
Banks, insurers, universities, marketplaces, industrial groups. If you are accountable for an AI outcome at your company, this is the door. A Forward Deployed Engineer responds within 48 hours, not a sales assistant, not an SDR sequence.
Hardware partners, cloud partners, systems integrators, regional distributors. We are an NVIDIA Inception Program company and ship on HPE and Dell through distribution partners. If you have a substantive partnership proposal in an adjacent space, this inbox goes to the partnerships lead.
Applications to open roles, general interest, "not sure which role fits but would be obviously valuable" conversations. A member of the team, not a recruiter, responds. Details on roles and how we hire are on the careers page.
Journalists working on a specific story, industry analysts covering AI infrastructure or enterprise software, conference organizers. We respond to specific, grounded inquiries. Media kit and past coverage on the press page.
Responsible disclosure of a potential vulnerability in Saptiva AI platform surfaces. This inbox goes directly to the security team and is monitored continuously. Our responsible disclosure policy is on the security page.
Questions that do not fit the other five routes above. Inbound we cannot categorize. Requests to speak to a specific person when you do not have their direct email. We read everything that comes in here and route it to whoever can actually help.
No auto-responder beyond "we got it." No multi-week silence. No bounce to a contact form. We operate small and directly. The cost of keeping inboxes staffed and honest is lower than the cost of inbound that goes unanswered.
The response times above are our operating commitments, not aspirational targets. If you have sent something and not heard back, send it again. Mail does occasionally get lost, and we would rather be pinged twice than miss a message that mattered.
The one category we deliberately do not maintain a public inbox for: investor inquiries. Existing investors have direct contact with the founders. For prospective investors, the introduction path is through the existing cap table.
Engineering, product, design, revenue, and operations are headquartered in CDMX. Most hires are hybrid from here, with significant in-person time expected. This is where Saptiva AI is built.
Forward Deployed Engineers ship inside customer teams across Mexico and Central America. The platform is deployed everywhere our customers are. Mexico City is the base. The map is wider.